Spectrum Internet Outage Honolulu (2024)

FAQs

Is Spectrum internet down in Honolulu? ›

User reports indicate no current problems at Spectrum

Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. Spectrum serves homes and businesses in 25 states. In 2016 Spectrum acquired Time Warner Cable.

How do I find Spectrum outage information? If your Spectrum Internet, cable TV or Home Phone service is not working, find out if a service outage has occurred in your area by visiting the Outage Information and Troubleshooting page.

Make sure your modem is set up properly and that there aren't any loose or damaged connections. Verify that you're using your Spectrum-issued modem. Move closer to your WiFi router. You'll get the best WiFi signal within roughly 125 feet from the router.

Your Spectrum may be dropping internet connection for multiple different reasons: Insufficient hardware (modem/router) capability. The modem may be overheating. Router placement provides poor signal.

Reasons Why Your Spectrum Router Shows a Red Light

The router is experiencing overload or is overworked. The firmware is outdated and no longer supported. A malware or technical glitch is present in your network. Your Spectrum internet has become too slow.

Check your internet providers' social media accounts, as sometimes companies will use these platforms to post information about outages and planned works. Still nothing? Also check its website or app (you may have to log in to your account first, so keep your details handy).

Sign in. Select the Your Services tab and then choose the Internet sub tab. Your equipment will be listed there with either a status of “Connected,” “Unavailable” or “Connection Issue.” If you see a “Connection Issue” status next to your equipment, select Troubleshoot.

What lights should be on my Spectrum modem? ›

Even blinking green is a sign of good health for some modem-router combos. Other States: If you notice the Spectrum router flashing red, expect the wireless connection to be troubled. No light means that there is no wireless internet access.

There could be a number of factors that affect your internet connection. First, and most likely, is problems with your equipment. Restarting your modem/router will often resolve the issue. Other reasons why your internet may keep going out include inadequate speeds, network congestion and inclement weather.

If your services are currently impacted, you can check for known issues impacting your local service area by logging in to your account at Spectrum.net, downloading the My Spectrum App for Android or Apple devices, or visiting Outage Information and Troubleshooting.

Step 2: Press the button for about 15 seconds. In pinhole models, grab a pin, insert it, and hold it for up to 15 seconds. Step 3: Wait a few minutes until the process is finished and the device re-establishes the connection.

Reduced Speeds and Reduced Connection Quality

If you feel that your internet speeds have decreased or you are seeing issues with increased buffering and lagging or breaking in the connection, it could be time for a new modem. You can easily test your internet speed with online tools like Speedtest.net.

Spectrum and Hawaiian Telecom are the primary internet service providers (ISPs) in Hawaii.

What to do if my internet speed is slow? Slow internet speed could be caused by an outdated router or a router placed too far away from your TV or computer. However, if your internet speed is slower than you would like, you can consider a faster speed option, such as Spectrum Internet Ultra or Spectrum Internet Gig.

Your Local Home Phone and Landline Provider in Hawaii. Spectrum phone services provide reliable calling from home. Choose your location below to find offers on home phone and landline services near you.

As a leading Internet provider, Spectrum offers fast, fiber-rich Internet plans with speeds from 300 Mbps up to 1 Gbps (wireless speeds may vary).