Optum Bank HSA Can't Connect (2024)

FAQs

How do I contact Optum bank about my HSA? ›

I have a health savings account (HSA) only …

Phone: Call our customer support center at 1-866-234-8913 for assistance. You can reach us 24/7.

Generally, you can't use your HSA to pay for expenses that don't meaningfully promote the proper function of the body or prevent or treat illness or disease. Nutritional supplements and weight loss programs not prescribed by a physician are examples of expenses that would not be covered by your HSA.

The Optum Bank mobile app makes it easy. It has the tools you need when you're on the go. Track your balance, recent transactions and annual contribution limits.

Access funds at an ATM, transfer funds to your bank account through the HSA online portal, or request a check from your HSA online.

You can make income tax-free withdrawals for qualified medical expenses. You can carry over unused funds from year to year. The HSA is yours to keep even if you change jobs, change health plans or retire.

Most Frequent Valid Decline Reasons for the FSA, HRA, and/or HSA Benefit Debit Card: The card has not been activated or has been suspended. The card has no funds remaining, or the card has insufficient funds and the merchant does not support partial authorization.

Yes, you can use your Health Savings Account (HSA) for weight loss expenses, such as fitness programs in gyms. However, they must be directly related to the treatment, prevention, or alleviation of a specific medical condition, such as obesity, hypertension, or heart disease.

If you're under the age of 65, you can withdraw money from your HSA (i.e. take a distribution) to pay for qualified medical expenses. If you use your HSA contributions to pay for anything else, you will have to pay income taxes on the withdrawn amount as well as a 20% penalty.

Your HSA card is the fastest and most convenient way to pay for qualified expenses. You can pay for everyday items like bandages, sunscreen, glasses, prescriptions, doctors visits and much more.

How do I activate my HSA Bank account? ›

Navigate to the “Banking” section of the “Profile” tab. Click on “Activate” under your bank account information.

Visit myuhc.com® and select the “Manage your Health Savings Account” icon to view your account balance, manage your HSA, and tap into many helpful tools and resources. Read through the cardholder agreement. Then activate your new Optum Bank debit Mastercard® following the activation label instructions.

No. You can keep your account, and the money in it remains yours. If your new employer offers an HSA, you can continue contributing to your Optum Bank® account instead of opening a new one.

Optum Bank HSA:

Online - Sign in to access self-help tools and assistance. Phone - Our customer support center is available for assistance 24/7, at (866) 234-8913.

Optum Bank's ABA routing number is 124384877, and your HSA account number is located online under your account profile. Please utilize these new numbers for making electronic ACH contributions to your HSA or withdrawals from your HSA that are initiated after your account moves to Optum Bank.

For assistance, call 800-270-7719.

You can check your HSA balance by visiting the Member Website, where you will have secure, 24/7 access to your account balances and transaction history. Learn more about managing your account.

Yes, you can withdraw funds from your HSA at any time. But please keep in mind that if you use your HSA funds for any reason other than to pay for a qualified medical expense, those funds will be taxed as ordinary income, and the IRS will impose a 20% penalty.

Heath savings accounts (HSAs) are individual accounts offered or administered by Optum Bank, Member FDIC, and are subject to eligibility requirements and restrictions on deposits and withdrawals to avoid IRS penalties. State taxes may apply. Fees may reduce earnings on account.