elott123 Member ✭✭
February 2023 edited May 2023 in Download, Add/Update Accounts (Mac)
It looks like Optum Bank has a new process where it redirects to HealthSafe ID at login. As a result I can't connect to Quicken for downloads. I assume this is an Optum Bank issue since they need to update Intuit for the redirect, but wanted to see if anyone else is having this issue?
Tagged:
- Mac
- Sign-In Issues
3
hurwi Mac Beta Beta
February 2023
Having the same issue, but it was working a week ago and the HealthSafe ID process has been around for much longer than that.
Quicken Jared Alumni ✭✭✭✭
February 2023
Hello @elott123 and @hurwi,
We are sorry that you are experiencing these issues with linking accounts to online banking services. Thank you for looking to the Quicken Community for assistance.
Are you being redirected by the URL provided for Optum Bank in the Add Account screen? Also, is there any wayyou could provide screenshots of what you're seeing - with personal information redacted as necessary? You can follow the steps explained inthisFAQin order to do this. Also note that you may drag and drop your images into your comment in order to submit images, as well.
I look forward to your response.Thank you,
Quicken Jared
hurwi Mac Beta Beta
February 2023
I get a "Quicken Cannot Connect to This Account".
When I click resolve it asks me to log in again. When I do it says my credentials are wrong. They are not as I use them to log into the Optum Bank website no problem.
1
crashmeister3 Member ✭✭
February 2023
Also getting intermittent error. Had the error, went away for a day, then came back today. This suggests an Optum issue, not a Quicken one, but Quicken needs to contact them to get it resolved.
PatrickM Member ✭
February 2023
I also am having this problem. Last successful update 2/14/23. I am positive my login and password are correct.
christinaund Member ✭✭
February 2023
I am having the same issue. Last connection was 2/14/2023 and my login is the same. It has been working.
Quicken Anja Moderator mod
February 2023 edited February 2023
Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. However,we request that you please navigate toHelp > Report a problemwithin your Quicken program and submit a problem report with
log files and screenshotsattached in order to contribute to the investigation. Whileyou will not receive a responsethrough this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.
(CTP-6004)-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.smajicek Member ✭✭
February 2023
Hello, I also have this issue, just paid my quicken renewal, not feeling good about this.
Bill Zakowski Member ✭✭
February 2023
I am having the same issue. I have reported it twice to Quicken via the app. My last successful connection was on the 16th.
WILLB Member ✭
February 2023
Any resolution to connecting with OPTUM Bank? Same errors as others are getting
smajicek Member ✭✭
February 2023
OMG, just tried it this morning and its working
Bill Zakowski Member ✭✭
February 2023
yup works for me now as well. I assume Quicken fixed something.
Thanks Quickenhurwi Mac Beta Beta
February 2023
Hmm, yesterday it didn't work so I went to the website and it asked me to reset my password. I did that and went back to Quicken where I entered the new password and it had me relink the accounts. It gave me an error about Quicken Cloud (see screenshot) but I clicked “I'll Check it Later” and then Optum downloaded new transactions and I figured all was fixed!
However, this morning, the same thing happened! It didn't work. Went to website. Asked to reset password. Relinked accounts. Cloud error. Then it worked. Will see tomorrow if I have to repeat the process to get it to work again.
MontanaKarl Member, Mac Beta Beta
February 2023 edited February 2023
Does the solution posted by JeffinPTC here work for you @WILLB ?
https://community.quicken.com/discussion/comment/20331284#Comment_20331284
Quicken user since 1990, MacBook Pro M2 Max on Ventura 13.6.9
Bill Zakowski Member ✭✭
February 2023
it stopped working for me today. This is getting old
christinaund Member ✭✭
February 2023
I still can not connect. Nor am I able to even report it to Quicken. The report to quicken does not work
Bill Zakowski Member ✭✭
February 2023
Not sure this is rocket science? Considering canceling my Quicken subscription
Quicken Anja Moderator mod
March 2023
Hello All,
Thank you for taking the time to report this issue here in the Community, though we apologize for the trouble.
This has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.1
JeffinPTC Member ✭✭
March 2023
No wonder it seems like I'm fixing stuff like this weekly:
https://community.quicken.com/discussion/7930621/optum-bank-cc-503#latest
Bill Zakowski Member ✭✭
March 2023
yea, not so great here. I switched from MoneyDance. Maybe I'll go back
Brian Green Member ✭✭
March 2023
Tried again this morning, same error as everyone else. Come on Quicken...get this resolved, this is getting ridiculous!
Khemo Member ✭✭
March 2023
I now can't connect to my Optum, Penfed (many months), and USAA accounts. Soon Quicken will be totally useless except manually adding account data
smajicek Member ✭✭
March 2023
Mine is working fine
hurwi Mac Beta Beta
March 2023
Mine seems ok this month so far
Bill Zakowski Member ✭✭
March 2023
@hurwi @smajicek are you saying you are able to connect to Optus Bank?
thankshurwi Mac Beta Beta
March 2023
@Bill Zakowski Optum bank? At the moment, it seems to be working for me, yes.
smajicek Member ✭✭
March 2023
> @Bill Zakowski said:
> @hurwi @smajicek are you saying you are able to connect to Optus Bank?
> thanks
>Yes Bill, I can connect to OPTUM bank as well as ALLY which was broken due to MFA
1
Bill Zakowski Member ✭✭
March 2023
@Quicken Anja status please. this is over 3 weeks now. what is the issue
crashmeister3 Member ✭✭
March 2023
After Q update this morning I was able to connect and download.
Bill Zakowski Member ✭✭
March 2023
I did the update and still cannot connect and download
«12»
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